Thank you for choosing Grand Cru Hospitality LLC. We strive to provide you with exceptional food and service, and we understand that sometimes plans change. Therefore, we have a Cancellation Policy in place to ensure that you have a hassle-free experience with us.
Cancellation Policy Terms:
If you need to cancel your order, you can do so by contacting us prior to 72 hours of the delivery time. However, for larger events, we require a cancellation notice of one week prior to the delivery time. We will provide instructions for canceling the order.
Reason for Cancellation:
You may cancel your order for any reason. We understand that situations may arise that make it necessary to cancel your order, and we will work with you to make the process as simple as possible.
To cancel your order, please contact our customer service team by phone or email. We will provide instructions for canceling the order, and we may ask for additional information to assist us in processing your cancellation request.
If you cancel your order within the required notice period, we will issue a full refund. Refunds will be issued within 3-5 business days of receiving the cancellation request, and the refund will be issued to the same payment method used for the original purchase.
If you have any questions or concerns regarding our Cancellation Policy, please contact us at firstname.lastname@example.org. Our customer service team will be happy to assist you.
By placing an order with our catering services, you agree to our Cancellation Policy. We reserve the right to modify this policy at any time, so we encourage you to review it regularly to ensure that you are aware of any changes.